Prescott College E-mail Information
Frequently Asked Questions
During our E-mail transition to Google Apps for Education, IT Services hopes to make this as positive an experience for you as possible. To help with this, we will periodically update the following list of Frequently Asked Questions relating to "how to's", difficulties, tips, and tricks.
Q: Will my email address change?
A:
Q: How do I create an out of office alert with PCMail?
A:
Click on the Gear icon in the upper right corner after you have logged into PCMail. Select Mail Settings. On the General Tab, scroll to Vacation Responder. Here is a link from Google Gmail help with step by step instructions: http://mail.google.com/support/bin/answer.py?hl=en&answer=25922Q: How do I add a signature in PCMail?
A:
Click on the Gear icon in the upper right corner after you have logged into PCMail. Select Mail Settings. On the General Tab, scroll to Signature. Here is a link from Google Gmail help with step by step instructions: http://mail.google.com/support/bin/answer.py?answer=8395
Q: When I went to accept the terms it said that I was already signed in under my other Gmail account and asked if I wanted to switch accounts. I'm not sure what to do to access my Prescott College email and have another Gmail account active as well
A:
You can have a personal Gmail account and your Prescott College Gmail account at the same time. You cannot, however, be logged in to both accounts at the same time on the same computer. When Gmail asks you to switch accounts all it's really asking you is if you want to sign out of your personal Gmail account so you can sign in to your College Gmail account.
Q: How can I manage multiple Gmail accounts at the same time?
A:
If you have a personal Gmail account in addition to your Prescott College E-mail account, or if you have access to a Prescott College shared account, you will either need to sign out and back in as a different user, or you can enable the Multiple Sign-on feature which allows you to switch back and forth between multiple accounts.
Q: Why are some (or all) E-mails missing in my new account?
A:
If your e-mails have been migrated, but you appear to be missing some, then it is likely due to the fact that emails are now displaying in conversation threads. You can turn off "conversation view" to have each individual message display by going to "Mail Setting" > "General Tab" > "Conversation View" > "Conversation view off."
Q: My calendar is in Microsoft Entourage on the Mac. Can that be transferred to Gmail?
A:
Although you use Entourage to access your email the email, contacts and calendar entries are on the College’s Exchange server. We will work with on-campus users and setup the migration for them so all of their data is transferred.
Q: How do I create and use E-mail templates in PCMail?
A:
Use Gmail’s “Canned Responses” feature.
More information is available at: http://email.about.com/od/gmailtips/qt/et_templates.htm
Other uses for Canned Responses: http://gigaom.com/collaboration/3-handy-uses-for-gmails-canned-responses-feature/
